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How o80 Handles Your Personal Data

This Privacy Policy sets out exactly what personal data o80 collects when you open an account, how we use it, how long we keep it, and what rights…

Data collected with your consentStored on encrypted serversNo third-party data salesYou can request deletionApplicable where local law permits
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o80 How o80 Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Our Data Protection Team

If you want to exercise your data rights — access, correction, portability or deletion — contact our dedicated privacy team through any of the channels below.

Email Privacy Desk Write to our privacy desk with your registered email address and the specific right you wish to exercise. We log every request and send a written response within the statutory window.
Live Chat Support Our live chat team is reachable around the clock. For data-access or deletion requests raised via chat, we escalate immediately to the privacy desk and confirm receipt by email within two hours.
In-Account Help Centre Log into your account and navigate to Help Centre, then select the Privacy and Data category. You can submit a structured data request form there, which routes directly to the privacy desk without any manual forwarding.
HOW WE PROTECT DATA

Our Data Handling and Security Practices

Security is built into every layer of how we store and process your personal data.

Encryption at Rest and in Transit

All personal data — including your name, phone number and payment reference IDs for UPI, Paytm or PhonePe — is…

Cookie Policy

We use session cookies to keep you logged in and analytical cookies to understand how pages perform.

Account Security Controls

Two-factor authentication is available on all accounts. We recommend enabling it via your account security settings.

Data Retention Periods

We hold your account data for as long as your account remains active and for the period required by applicable…

Who Can Access Your Data

Access to personal data is restricted to staff whose role requires it — for example, support agents verifying your identity…

Requesting Changes to Your Data

You hold the right to correct inaccurate data, obtain a portable copy, or request deletion of data we no longer…

Your Privacy Questions Answered

The questions below address the most common queries about how o80 handles your personal data, what rights you hold, and how to act on them. If your question is not covered here, the privacy desk is always reachable through the contact paths listed above.

We collect your name, email address, date of birth, phone number and, where applicable, the payment identifiers you use — such as your UPI handle or Paytm wallet ID — to operate and verify your account as required by applicable law.

No. We do not sell, rent or trade your personal data to advertisers or any unaffiliated third parties. Data is shared only with service providers who process it on our behalf under strict contractual obligations, or where law requires disclosure.

Submit a data-access request via the Privacy and Data section of the in-account Help Centre, or email the privacy desk from your registered address. We will provide a structured copy of your data within 30 days of receiving your verified request.

Yes. Where we no longer have a legal basis to retain your data — for example, if your account is closed and the statutory retention window has passed — you can request deletion. We will confirm the outcome in writing once the process is complete.

Payment reference IDs are retained for the period required by applicable financial regulations. Full payment credentials are never stored by us. Once the mandatory retention window closes, reference records are securely deleted or anonymised.

Contact us immediately via live chat so we can act without delay. We will log the incident, investigate access records and, if a breach is confirmed, notify you and take remedial steps in line with applicable data-protection law.

This policy applies to all accounts where access is permitted. Eligibility to use the platform and the specific legal framework governing your data depend on local law and are available where local law permits in your region.

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